+1 (704)-857-9337 United States
+1 (647)-833-9580 Canada
Marshal Jukov street, 55/3, Улаанбаатар 13348, Bayanzurkh district, Ulaanbaatar city, Mongolia.
Frequently Asked Questions
Mongolia has 4 seasons and each its own character. Remember the country has about 260 days of sunny and clear blue sky. It will help you to choose the best time to visit Mongolia.
Mongolia is one of the safest destinations in the world. However, there might be some pickpocket on the street and inside the big service places. Please pay attention to your personal items!
Visitors can arrive in Mongolia by airplane or train. Those who are taking to Mongolian can come via both China and Russia. Visitors coming by air can take flight from Seoul, Moscow, Beijing, Berlin, Tokyo, Hong Kong, Shanghai, Turkey, and Irkutsk – Russia, Hailer – China, and other cities.
You can bring US dollar, Australian dollar, British pound, Euro, Chinese Yuan, Korean won and Japanese Yen, etc. then you can change it into Mongolian currency Tugrik is (₮) MNT. (1$=2739, January.2020)
That is for sure. We can tailor your trip as you want. You can visit our website and make your trip as same as you want by clicking on a tailor-made tour section. Then you will organize your trip with the help of our travel advisor.
The main food for Mongolian meat, which is suited to Mongolian’s way of life and climate. During summertime, Mongolians prefer to have more milk products from the livestock. However, there are hundreds of foreign restaurants inside and outside the city and all tourist camps serve with Asian, European and other food.
The power supply in Ulaanbaatar is now very reliable and there are only the occasional blackouts. Electricity is 220V, 50 Hz. The sockets throughout the country accommodate the European – style 2 pin plugs. In the countryside, the power supply still has frequent interruptions. In many cases, this is due to the cost of fuel. Wiring in many places needs updating and so care should be undertaken.
Yes, but you have to inform us first before the tour starts. Also, additional charges will be applicable. No alterations can be done when the tour is in progress.
We assist to report to the nearest police station and on request from your country Embassy. Also, you have to bear all the other costs by yourself.
The tour price generally is inclusive of your travel arrangements, accommodation, all meals, sightseeing, entrance charges, guide services, transportation, and driver service. For more information on the inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website.
Yes, you get an advance booking discount for all tours on paying full registration amount at the time of booking. M Sand Dunes Company also offers full payment 10% discount if you pay the entire tour price more than 30 days prior to the tour departure.
Yes, you are possible for a group discount if you book for a group of more than 6 guests on the same tour.
Generally, we have to walk at sightseeing places, sometimes for a long distance, however the same will be timely instructed by the tour guide.
Yes, you can use internationally accepted Credit Cards for shopping and personal expenses at the city or town.
While on tour, you can be in touch with your family and friends through a local calling card or local sim card as you may deem fit and desirable. You have to carry your mobile handset. We are not responsible for any charges levied by the international local authorities neither shall be responsible for loss of your mobile handset.
If you fall sick on tour, kindly inform the tour guide immediately. The tour guide will assist you in making all arrangements for the medical aid, doctor on call, etc. However, the expenses will have to be responsible for you. Here, Insurance plays a major role hence we highly recommend that you should get yourself and your family insured adequately before travel.
Yes, you should get your own medicine if you have to take them daily. Don’t forget you have a first aid kit.
Yes, for all tours of ours you have a facility of joining the tour at the first destination and leaving the tour at the last destination. For such tours, you get an only joining tour price.
Yes, we will assist you with tickets for regular tours.
All meals are served during most of our tours as specified in each package tour program. A full board of 3 meals a day. Please refer to the tour itinerary sent and confirmed by your “M Sand dunes” consultant for further details. We can cater vegetarians, special dietary requests without any problem, you will only have to notify us of your special dietary requests at least 30 days before the tour start.
We generally have meals at Mongolian tourist camp as it gives you an opportunity to enjoy a different ambiance and is comfortable. At times, we do give packed lunch too depending upon the itinerary.
We just assist you in filing the application for the VISA. If there is no Mongolia embassy in your country, one-month visas can be obtained on the spot once you arrive at the airport or railway station.
It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any possible risks such as damage, loss, accident or injury to life, etc. on tour
Yes, the tour guide will assist you throughout the tour. However, they are not responsible for baggage or any kind of personal belongings.
The Tour guide will preferably communicate or give instructions on tour in English.
We recommend you book your tour at least 1 month before the scheduled departure date as most of our tours fill up 1 month in advance. If you book early you can avail of the booking discounts.
If you pay the tour price at one go 30 days prior departure then you are benefited as you get a full payment discount. It is not mandatory though, you can pay the registration amount to book and pay the balance payment later.
We send you a confirmation payment via email. Then, you can check your billing and full itinerary.
Yes, 2 to 3 days before your scheduled departure we give an email to inform the reporting time and place.
During an emergency, you may call on the below mentioned “M Sand dunes”
USD / EURO are universally accepted currencies and easily exchangeable in any part of the world. You can carry the local currency of the visiting country worth $50 for miscellaneous expenses and if in case of emergency.
In case of cancellation of your tour by the Company, you will get a refund of the actual amount paid by you. But if you cancel the tour, the cancellation charges will be applicable as per the below-mentioned cancellation policy:
Tour cancellation and cancellation charges
A written notice is required for any cancellations to be sent to [email protected]
Due to the short nature of the Mongolian travel season (June, July, August & September) services for travelers tend to be overbooked. Therefore all local facilities and services are pre-booked well in advance and incur penalties in case of cancellation. The following charges will be withheld from your payment in case of cancellation on your end:
The amount you must pay Cancellation charges on the total tour price.
More than 60 days prior to tour start: the deposit of $150
60 – 30 days prior to tour start: 15% of per person price based
30 – 04 days prior to tour start: 50% of per person price based
03 – 01 days prior to tour start: 80% of per person price based
On the day of departure prior to tour start: 100%of per person price based
Ideally, it takes 4 – 5 working days to process refunds, once the guest agrees on the refund amount.
Ideally, the refund amount is credited using the same mode of payment that you had used to book the tour, the only exception.